Booking Terms

Terms and Conditions – Secure Travel & Tours

Last Updated: 26 August 2026

These Terms and Conditions govern the booking and purchase of tours, excursions, travel experiences, transfers, and related services offered by Secure Travel & Tours through Rezgo and other booking channels. By making a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. About Secure Travel & Tours

Secure Travel & Tours is a Ghana-based travel and tour company providing travel arrangements, guided tours, excursions, airport transfers, accommodation arrangements, transportation, and other tourism-related services.

Bookings made through our Rezgo booking platform are subject to these Terms and Conditions.

2. Booking and Confirmation

  1. All bookings are subject to availability.

  2. A booking is confirmed only after the required payment has been received, and confirmation has been issued by Secure Travel & Tours.

  3. Customers are responsible for providing accurate information, including names, contact details, travel dates, passenger numbers, and any special requirements.

  4. Secure Travel & Tours reserves the right to decline or cancel a booking where information provided is inaccurate, incomplete, fraudulent, or misleading.

  5. The person making the booking is responsible for ensuring that all members of their group understand and accept these Terms and Conditions.

3. Prices and Payments

  1. Prices displayed on Rezgo are based on the information available at the time of booking and may change without prior notice before a booking is confirmed.

  2. Unless otherwise stated, the price shown during the booking process represents the applicable cost of the selected service.

  3. Additional charges may apply for optional services, special requests, extra transportation, meals, entrance fees, accommodation upgrades, or other services not included in the published package.

  4. Where a balance is payable after booking, it must be settled within the timeframe communicated by Secure Travel & Tours.

  5. Failure to make payment by the applicable deadline may result in cancellation of the booking.

4. Cancellation and Refund Policy

Cancellation and refund conditions may vary depending on the tour, activity, supplier, accommodation, transportation provider, or package selected.

Unless specific cancellation terms are stated on the individual booking:

  • Cancellations made sufficiently in advance may qualify for a refund, subject to applicable administrative or supplier charges.

  • Late cancellations may attract cancellation fees or may be non-refundable.

  • No-shows are generally non-refundable.

  • Once a tour or service has commenced, unused portions of the service are generally not refundable.

  • Refunds, where approved, will be processed using the applicable payment method and may take reasonable processing time.

Where a specific tour listing provides different cancellation conditions, those conditions will take precedence over these general terms.

5. Changes and Amendments by Customers

Requests to change a booking, including travel dates, number of participants, pickup location, accommodation, or selected services, must be made as early as possible.

Changes are subject to availability and may result in additional charges. Secure Travel & Tours cannot guarantee that requested changes will be possible.

6. Changes or Cancellation by Secure Travel & Tours

Secure Travel & Tours reserves the right to modify, reschedule, suspend, or cancel a tour or service when reasonably necessary due to circumstances including:

  • Severe weather or unsafe travel conditions

  • Government restrictions or regulatory requirements

  • Road closures or transportation disruptions

  • Operational or supplier-related issues

  • Security concerns

  • Force majeure events

  • Other circumstances beyond our reasonable control

Where we cancel a service before it begins, we will make reasonable efforts to provide an alternative arrangement or applicable refund in accordance with the circumstances and supplier terms.

7. Tour Itineraries

Published itineraries are provided as a guide and may occasionally change because of weather, traffic, local conditions, attraction operating hours, safety considerations, or other operational circumstances.

We will make reasonable efforts to deliver the advertised experience, but specific attractions, routes, activities, vehicles, guides, or schedules may change where necessary.

8. Transportation and Pickup

Customers must provide accurate pickup and drop-off information where transportation is included.

Customers are responsible for being ready at the agreed pickup location and time. Delays caused by customers may affect the itinerary and may not be refundable.

Where a customer fails to appear at the agreed pickup point within the designated waiting period, the booking may be treated as a no-show.

9. Customer Responsibilities

Customers agree to:

  • Follow reasonable instructions provided by tour guides and drivers.

  • Comply with applicable Ghanaian laws and regulations.

  • Behave respectfully toward guides, drivers, staff, other guests, local communities, and property.

  • Take reasonable care of vehicles, accommodation, equipment, and other property used during the tour.

  • Inform us in advance of relevant dietary requirements, mobility needs, allergies, or other special arrangements.

  • Be responsible for their personal belongings.

Secure Travel & Tours may refuse continued participation in a tour where a customer's behaviour creates a safety risk, causes serious disruption, or threatens staff or other guests.

10. Passports, Visas and Travel Documents

Customers are responsible for ensuring that they have valid passports, visas, permits, identification, and other documents required for their travel.

Secure Travel & Tours is not responsible for losses arising from a customer's failure to obtain or carry the required travel documents.

Where visa assistance is provided as a separate service, it is subject to the applicable visa service terms and conditions. Visa approval is determined by the relevant embassy, consulate, immigration authority, or government agency and cannot be guaranteed by Secure Travel & Tours.

11. Health, Fitness and Special Requirements

Customers are responsible for determining whether a tour or activity is suitable for their physical condition and individual circumstances.

Certain activities may involve walking, hiking, boating, swimming, uneven terrain, heat, or other physical demands. Customers should disclose relevant requirements before booking so that reasonable arrangements can be considered.

12. Personal Belongings

Customers are responsible for their personal belongings throughout the tour.

Secure Travel & Tours will not be responsible for loss, theft, or damage to personal property except where liability cannot legally be excluded.

Customers are advised not to leave valuables unattended.

13. Travel Insurance

We strongly recommend that customers obtain appropriate travel insurance before travelling.

Depending on the policy, travel insurance may protect medical emergencies, cancellations, delays, baggage, personal belongings, and other unforeseen events.

Customers are responsible for checking that their insurance provides adequate coverage for their specific trip and activities.

14. Third-Party Suppliers

Some services may be provided by independent third parties, including hotels, transport operators, restaurants, attractions, guides, activity providers, and other tourism suppliers.

Where third-party suppliers are involved, their applicable terms and conditions may also apply.

Secure Travel & Tours will make reasonable efforts to work with reliable suppliers but cannot be responsible for circumstances caused directly by independent suppliers or events beyond our reasonable control, subject to applicable law.

15. Photography and Marketing

During tours and activities, photographs or videos may occasionally be taken for operational, promotional, or marketing purposes.

Where a customer does not wish to appear in promotional materials, they should notify Secure Travel & Tours in advance or speak to a member of staff during the tour.

16. Liability

Secure Travel & Tours will take reasonable care in providing the services booked by customers.

To the extent permitted by applicable law, Secure Travel & Tours will not be liable for losses, delays, injuries, damages, expenses, or disruptions arising from circumstances beyond our reasonable control.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

17. Force Majeure

Secure Travel & Tours will not be responsible for failure or delay in performing its obligations where this results from circumstances beyond reasonable control, including natural disasters, extreme weather, epidemics or pandemics, government actions, civil unrest, strikes, transportation disruptions, security incidents, or other unforeseen events.

18. Children and Minors

Parents, guardians, or accompanying adults are responsible for children and minors participating in tours and activities.

Certain tours or activities may have age restrictions or special requirements. Customers should check the applicable tour information before booking.

19. Complaints

Customers should report any issue affecting their experience to Secure Travel & Tours as soon as reasonably possible so that we have an opportunity to investigate and, where appropriate, resolve the matter during the trip.

Complaints made after completion of a service should be submitted promptly with relevant booking details and supporting information.

20. Website and Booking Information

We make reasonable efforts to ensure that descriptions, photographs, prices, schedules, and other information displayed on our booking platforms are accurate.

However, minor differences may occur between promotional images and the experience due to seasonal conditions, operational changes, supplier changes, or other circumstances.

21. Data Protection and Privacy

Personal information provided during the booking process will be handled in accordance with Secure Travel & Tours' applicable privacy and data protection practices.

Information may be shared with relevant service providers where necessary to fulfil a customer's booking.

22. Acceptance of Terms

By completing a booking through Rezgo or another Secure Travel & Tours booking channel, the customer confirms that they have read and accepted these Terms and Conditions.

These Terms and Conditions should be read together with any specific terms displayed on the individual tour or service listing.

23. Contact Information

Secure Travel & Tours

Opposite Alpha Beta School, Dansoman, Accra, Ghana

Phone: +233 20 444 4220
Email: info@securetravelandtours.com
Website: https://www.securetravelandtours.com/

For booking-related questions, customers should provide their booking reference, travel date, and the name used when making the reservation.

Secure Travel & Tours reserves the right to update these Terms and Conditions from time to time. The latest version published on our booking platform will apply to future bookings.

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